SHIPPING & RETURNS

We want shopping with Incommonstore to feel easy, so here’s the important stuff about getting your
order to you and what happens if something isn’t quite right.

SHIPPING
Where We Ship

At this stage, Incommonstore ships within Australia only.
Shipping Rates

Shipping is calculated at checkout using live Australia Post rates based on your order and delivery location. 
Where available, you’ll be able to choose between Standard and Express shipping at checkout. We don’t currently offer free shipping, but if that changes, we’ll let you know.
Processing Your Order

We know that once you’ve ordered something, you want it. We aim to pack and dispatch orders as quickly as possible, generally within 1–2 business days.
During particularly busy periods or around public holidays, dispatch may take a little longer. Once your order has been dispatched, you’ll receive tracking information so you can follow its
progress.
Delivery Times

Delivery timeframes shown at checkout are estimates provided by Australia Post and begin once your order has been dispatched.
Occasionally, delays can happen outside our control. If your parcel appears to be significantly delayed, please contact us at incommonstore@outlook.com and we’ll help you look into it.
Delivery Addresses

Please check your delivery details carefully before placing your order.
If you notice an error, contact us as soon as possible at incommonstore@outlook.com
If your order hasn’t been dispatched yet, we’ll do our best to update the address. Once an order has left us, we may not be able to change or redirect it.
If a parcel is returned to Incommonstore because an incorrect or incomplete delivery address was supplied, additional postage may apply before it can be sent again.

RETURN

We want you to love what you ordered, but we also want our returns process to be clear and fair.
Change of Mind

For eligible items, you may request a change-of-mind return within 14 days of receiving your order. Approved change-of-mind returns will be issued as store credit, rather than a refund to your original payment method.

Before returning anything, please email incommonstore@outlook.com with your order number and details of the item you would like to return.
Please don’t send an item back before contacting us.
To be eligible for a change-of-mind return, the item must be:

  • Unworn
  • Unused
  • Unwashed
  • In its original condition
  • In its original packaging where applicable
  • With all original tags attached
  • In a condition suitable for resale
    Incommonstore reserves the right to decline a change-of-mind return if the item does not meet these
    conditions.
Return Postage

For change-of-mind returns, return postage is the responsibility of the customer.
We recommend using a tracked postage service, as InCommonStore cannot take responsibility for return parcels lost in transit.
Original shipping charges are not refundable for change-of-mind returns.
Items Not Eligible for Change-of-Mind Returns

For hygiene, safety and product-integrity reasons, we do not accept change-of-mind returns on:

  • Earrings or pierced jewellery
  • Opened or used beauty and skincare products
  • Opened or used fragrance products
  • Opened or used sensory products
  • Swimwear
  • Gift cards
  • Sale or final-sale items
  • Personalised or customised items, where applicable
    These exclusions apply to change-of-mind returns only and do not affect any rights you may have
    under Australian Consumer Law.
Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, incorrectly supplied or is significantly different from its description,
please contact us at incommonstore@outlook.com
Where possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item and any damage or fault
    We’ll work with you to resolve the issue as quickly as possible.
    Your rights in these situations are separate from our change-of-mind policy and are protected under
    Australian Consumer Law.
    Depending on the circumstances and the nature of the problem, you may be entitled to a repair,
    replacement or refund in accordance with Australian Consumer Law.
    Products being returned because of a fault or other issue covered by Australian Consumer Law do
    not need to meet the conditions of our change-of-mind policy.
    Where required under Australian Consumer Law, Incommonstore will also cover or reimburse
    reasonable return costs associated with an eligible faulty product.
Australian Consumer Law

Nothing in this Shipping & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded under Australian Consumer
Law. If a product does not meet those guarantees, the remedy available will depend on the circumstances
and whether the problem is considered major or minor under Australian Consumer Law.


If you have any questions about shipping or returns, please contact us at:
incommonstore@outlook.com